What if the devil is my guardian angel: ChatGPT as a case study of using chatbots in education Smart Learning Environments Full Text

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• As long as you have a stable internet connection, you can attend classes no matter where you are.
• From academic research to daily life questions, this conversational AI assistant can provide near-accurate and informative responses to a wide range of queries  like a walking, talking search engine.
• In contrast, conversational AI interactions are meant to be accessed and conducted via various mediums, including audio, video and text.
• It’s also a cost-effective option for students who don’t have the budget to hire professional tutors.
• In this context, future research directions could further investigate the potential consequences of relying too heavily on chatbots for education.
• Skills predicted to be in hot demand would be in designing and developing Chatbots, Interactive Voice Assistants and related areas.

It is obvious that teachers don’t just teach but nurture students into becoming better individuals. Education chatbots and chatbots in general have come a long way from where they started. They are a one-time investment with low maintenance requirements and a self-improving algorithm. Researchers have also developed systems that can automatically detect whether students are able to understand the study material or not. The administration department can use chatbots to ease the administration process for both sides of the desk. Chatbot for students avoid unnecessary travelling and waiting in long lines to get information regarding fee structure, course details, scholarships, campus guides and school events.

personalized learning

No one could have presaged where 2020 would take us, the last few months alone have churned out more digital transformation than the entire decade. Every industry is already underway finding itself accelerated with this transformation and real change is happening at scale. Education is increasingly becoming mobile, and educational institutions are seeking different ways to enhance learners’ experience by implementing technology solutions. Thus, academic learning which was channelized through schools or institutions in conventional format has now got a new look.

However, the sentiment analysis of tweets (Giachanou & Crestani, 2016), demonstrates that the positive sentiments (5%) outweigh the negative sentiments (2.5%) (see Table 2). The fact that non-categorized sentiments (92.5%) are in the majority can be considered as an indicator that most people are undecided about ChatGPT in education. With the advent of ChatGPT, there is eventually an innovative AI technology that will truly challenge the Turing Test (Turing, 1950) and demonstrate if it is capable of thinking like humans. The use of Natural Language Processing and a generative AI that relies on deep learning has enabled ChatGPT to produce human-like text and maintain a conversational style allowing more realistic natural dialogues. A chatbot is a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand and answer questions, simulating human conversation. As Generation Z students enter higher education, educational institutions must meet their expectations head-on with a digital, mobile-first approach.

Pedagogical Design of K-12 Artificial Intelligence Education: A Systematic Review

In 2022, on average, 26% of internet users between 16 and 34 years used voice assistants to find information. They partnered with Sinch Chatlayer to design a conversational AI chatbot that offered real-time support via web channels 24/7. Conversational AI chatbots are also quite common in tourism, whether it’s with airlines, hotels, or travel agencies. The metadialog.com bots can help customers book reservations, send confirmations, and provide general information to travelers. From online banking to trading apps to mobile payments, many customers enjoy the perks of being able to handle their finances online and on the go. Globally, almost 29% of internet users access online financial services at least once a month.

• Because technology advances so quickly, the skills we learn in school are constantly changing and becoming obsolete in a matter of years.
• Conversational AI has principle components that allow it to process, understand, and generate response in a natural way.
• AI is also employed to power voice assistants like Siri, recommend products on e-commerce sites, and detect deadly diseases among others.
• It also cannot assess a student’s learning in the same way that a teacher can through assessments and feedback.
• Feeling confused by various required forms and not knowing which campus offices to go to for specific queries are among the reasons they don’t make it to the first day of classes in the fall.
• This helps teachers take a holistic approach while also focusing on the gaps and saves them a lot of time on tedious tasks, which in turn can go into building a healthier relationship with the students.

Educational institutions that use chatbots can support students, parents, and teachers and provide them with a superior learning experience. This type of chatbot will be able to understand that “new wheels” and “new e-bikes” mean the same thing. They’ll also use more engaging and smooth expressions to interact with users. An AI-powered chatbot can perform a human-like conversation with the user using natural language via collaboration platforms, phone applications and websites.

EXISTING USERS

Students and educators can use it to access information and enhance learning in various ways. However, there are several ways in which learning bots and educational chatbots, including ChatGPT, can be trained to be more effective. As an AI language model, it has been designed and trained to communicate effectively with humans and provide quick and accurate responses to questions on a wide range of topics.

They need to be taught how to use this – appropriately, ethically, safely & responsibly. #AI #Education #ChatGPT.” Future research directions should therefore investigate how to design responsible chatbots that could safely be used in education. For instance, it is possible to investigate how ChatGPT in collaboration with the human tutor could facilitate students’ self-directed learning online. Artificial Intelligence (AI) technologies have been progressing constantly and being more visible in different aspects of our lives.

Education Chatbots offer Better student support

The chatbot gives students all of the necessary learning materials, then takes quizzes/tests and presents the findings to their teachers, much as in a classroom. It makes it easier to keep track of student progress and speeds up the processes. College students could potentially use ChatGPT to cheat on essay writing assignments by feeding the chatbot specific prompts and questions, and then copying and pasting the generated responses into their own papers. This would allow them to easily produce essays without putting in the effort and research required to write original content.

They are based on the student’s current level of knowledge, interests, and the goals outlined in a course syllabus. This allows for more efficient lesson planning and reduces the manual effort for instructors. Finally, AI is being used to automatically grade written assignments, such as essays and tests. By using deep learning algorithms, these systems can analyze text data quickly. Aside from the amount of work this takes, it also means these AI tools will only be as good as the data they’re fed. While for small projects this may be feasible to do, the challenge becomes enormous when rolling out campuswide AI tools that need to use massive amounts of student and institutional data.

What are the benefits of chatbots in education?

This will result in the overall growth of society and the future of generations to come. While the rise of technology in education may seem like a threat to traditional educational institutions, both have a vital role to play in the education of future generations. ChatGPT and other intelligent machines allow traditional educational institutions to embrace technology and use it to enhance their teaching methods. AI education chatbot technology constantly bridges the gap between learning and teaching, allowing for more tailored and efficient instruction.

An exchange using conversational AI provides customers with a more nuanced experience. Giving users a natural way to find instant answers is driving success for companies using this technology. In fact, 4 out of 5 executives said that after implementing conversational AI tech, customer satisfaction, service delivery, and the overall quality of agent performance improved significantly. Interview analysis was conducted to investigate how different stakeholders (students, educators, etc.) perceive the use of ChatGPT in education, especially the concerns they have about it.

Developing humanized chatbots

After daily meetings between the three educators to compare the various results that they have been using with ChatGPT, 10 scenarios where various educational concerns were identified. Like creating PowerPoint slides, you can manually define a main chat flow or ask AI to auto-generate one. Each step in the flow is a chatbot-initiated action that is customizable, e.g., informing prospects about the unique qualities of your learning programs.

Adopting conversational AI in educational settings means adopting technology to keep students interested and streamline the learning process more efficiently at any time and in any location. And provide students with cutting-edge digital tools to help them succeed throughout their academic careers and beyond. Uses of chatbots for education are likely to grow and become increasingly sophisticated as the technology advances and expands. Researchers have already developed systems that possess the ability to detect whether or not students can understand the study material.

Tailored Instruction Meets Students’ Needs with AI

Chatbots should be designed with considerations about inclusion, usability, technical aspects, ethics, and best practices for their use (Durall & Kapros, 2020). Consequently, it might hurt users, especially those with low ICT backgrounds, rather than helping them. It is therefore crucial to think about how to design responsible chatbots in education. Designing chatbots for educational use should be guided by user-centred design principles and also consider the social, emotional, cognitive, and pedagogical aspects (Kuhail, 2023). In this context, one of the extracted tweets stated “I get the concern… but the response is like burying heads in the sand.

If you want to encourage students to sign up for a webinar, an art class, or a class trip, this can all be automated through your chatbot. Chatbots can be deployed in this way to help significantly reduce admin time and costs and the need for human-to-human interaction. Conversational AI is a type of artificial intelligence that enables computers to understand, process and generate human language.

They can also provide students with resources and information about specific topics, highlighting unexplored areas and current research topics, thus enhancing research skills and encouraging agency in learning. Retail and Ecommerce companies can use conversational selling to increase wallet share and customer satisfaction. Intelligent voice and chat assistants delivering personalized shopping experiences and 24/7 support can drive digital sales for e-tailers. Conversational assistants bring two-way, relational interactions to digital banking channels. Financial services companies can reduce service costs and improve customer satisfaction by deploying bots for simple banking transactions and tier-1 support resolution. AI assistants enable personalized care while lowering the overall cost of care.

For example, students don’t need to complete all the assignments on their own. To get it done, it would be better to hire professional dissertation writers from writing platforms. Conversational AI is an integral part of today’s learning process that is set to transform the education sector. For instance, the University of Iowa has connected many campus buildings to computer systems that use AI to monitor them for energy efficiency and any problems. That means staff at these facilities need more than mechanical skills; at the very least, they will need to become effective at incorporating computers and data into their workflows in ways they aren’t today. This means they either need to acquire IT skills or the university IT department needs to offer more support for these teams.

• If schools fail to prepare this generation of youth for the age of thinking machines, the consequences on social and economic peace may be dire.
• Adopting conversational AI in educational organizations is about embracing the technology to keep students engaged and streamlining the learning process more effectively anytime, anywhere.
• Conversational AI models are used for customer service, language translation, and personal assistance, among others.
• Chatbots for education deliver intelligent support and provide on-the-spot-solutions to alleviate doubts, provide additional information and strengthen the relationship between students and the institution.
• Conversational AI chatbots constantly refine their responses as they learn from their interactions.
• Methods like part-of-speech tagging are used to ensure the input text is understood and processed correctly.

Campuses where AI is being used in nonacademic areas face other challenges. Their experiences suggest that managing and using volumes of data requires staff beyond IT teams to be trained to use data and AI tools. In 2016, during the first summer of implementation in the randomized control trial, Pounce delivered more than 200,000 answers to questions asked by incoming freshmen.